Account deletion

You can ask us to delete your Evidara account. This page explains how to make that request, what to export beforehand, and which records we may need to keep. It is an information page only — no account is deleted from here.

Deleting your account is handled as a request, not an instant deletion. Submitting a request does not immediately erase your records, and we do not delete everything automatically.

If you can sign in. Open the app and go to Settings → Request account deletion (/dashboard/settings/delete-account). You will be asked to confirm before your request is recorded.

If you cannot sign in. Contact our team at support@evidara.org or through our Contact page, and we will help you verify ownership and record your request.

Before you request deletion, export a copy of your records — sales, customers, debts, inventory, ledger, and a full backup — from your settings. Once your account is closed you may lose access to reports, uploads, and historical exports, so we recommend exporting while you are still signed in.

Resetting your data clears your business records so you can start over, while keeping your account open. Deleting your account is a separate request that asks us to close the account itself. If you only want a clean slate for your books, use Reset data in settings instead of requesting deletion.

We review and handle deletion requests through a controlled process after verifying account ownership. Because Evidara is a bookkeeping and financial- evidence service, processing is not instant: eligible personal data is removed or anonymized, while records we are required to keep are retained for the period required.

We may contact you to confirm before anything is processed. We aim to be clear about what is deleted, what is anonymized or restricted, and what is retained.

Depending on legal, accounting, and security obligations, some records may be deleted, anonymized, access-restricted, or retained for a required period. We keep only what we are required or permitted to keep, for as long as we are required to keep it. Records that may be retained include:

• financial records and invoices
• double-entry ledger entries
• payment records
• reconciliation records
• audit and security logs
• fraud-prevention records
• dispute records
• legal and compliance records

Where it is safe to do so, retained records are anonymized or restricted rather than kept in full. For the full retention detail, see our Privacy Policy.

Cancelling a paid subscription is separate from deleting your account. Requesting deletion does not by itself cancel or refund a subscription unless our billing terms say so. See our Terms of Service for details.